The Hidden Cost of IT Support
The average IT support ticket costs $22 to resolve. Password resets alone can cost a company $70,000 per year.
Meanwhile, your IT team is drowning in repetitive requests when they should be working on strategic initiatives.
AI-Powered IT Helpdesk
UdinBot’s IT helpdesk bot handles common requests automatically, freeing your IT team to focus on what matters.
Self-Service Password Resets
The #1 IT support request is password resets. Our bot:
- Verifies employee identity
- Connects to your identity provider
- Completes the reset in seconds
No more waiting, no more tickets.
Guided Troubleshooting
Common issues with step-by-step resolution:
- VPN connectivity problems
- Printer setup and issues
- Software installation
- Email configuration
- WiFi connectivity
Smart Ticket Routing
When human help is needed, the bot:
- Collects all relevant information
- Categorizes the issue
- Routes to the right specialist
- Creates a ticket with full context
Integration Ready
UdinBot connects with your existing tools:
- Identity Providers - Okta, Azure AD, Google Workspace
- Ticketing Systems - ServiceNow, Jira Service Desk, Zendesk
- Communication - Slack, Microsoft Teams
- Knowledge Bases - Confluence, Notion, SharePoint
ROI Calculation
| Metric | Before UdinBot | After UdinBot |
|---|---|---|
| Tickets/month | 1,000 | 400 |
| Avg. resolution time | 4 hours | 30 seconds |
| IT staff hours saved | - | 150 hours/month |
| Annual savings | - | $54,000 |
Get Started
- Connect your identity provider
- Import IT documentation
- Configure troubleshooting flows
- Deploy to Slack or web
Your IT team will thank you.